Customer service

Upon shipment, you will receive a confirmation email containing a tracking link. You can enter your order number on our tracking page at any time.

Track my order

Order processing: 1 to 3 business days (Monday to Friday). Delivery: 5 to 10 business days. Estimated total time: 6 to 13 business days. All orders are shipped with full tracking.

Cut-off time: orders placed before 3:00 PM (local time) are processed the same day when possible. After that, processing is done the next business day.

Free delivery for all orders in France, Germany, Austria, Denmark, Spain, Netherlands, Poland, Czech Republic, Romania, and Sweden.

You receive the tracking number by email as soon as the shipment is made. It may take 24 to 72 hours before tracking information is visible with the carrier, especially at the start of transit.

If you do not receive any tracking number within 2 business days after order confirmation, or if the tracking has not updated after 4 business days, use the contact form below with your order number. We will then contact the carrier for you.

First check with your neighbors, other household members, your mailbox, entrance, garage, and any other safe place where the carrier might have left the package. Delivery drivers sometimes leave packages without leaving a delivery notice.

If the package remains missing, use the contact form below with your order number. We will open an investigation with the carrier; most cases are resolved within 4 business days.

Marche Lino currently ships to:

• France (EUR)
• Germany (EUR)
• Poland (PLN)
• Spain (EUR)

You always pay in your local currency. Delivery outside these countries is currently not possible.

Free delivery on all orders in our 4 delivery countries.

All shipments include full tracking. We work with international logistics partners; the carrier may vary depending on your location.

Deadlines are indicated in business days (Monday to Friday). Weekends and holidays do not count. Delays may occur due to weather conditions, busy periods, or other unforeseen events.

Address changes are possible within a limited time after ordering. Use the contact form below as soon as possible. We can update the address as long as the order has not yet been processed. Once the package is handed over to the carrier, the address can no longer be changed.

In accordance with European law, you have a 14 calendar day withdrawal right from the date of receipt, without having to provide a reason.

Additionally, we offer a 30-day extended return policy from the date of receipt. Returns made after this period will not be accepted. Also read our full return policy.

Conditions:

• The product must be unused, unwashed, and in perfect condition.
• Complete original packaging with all labels and accessories.
• Proof of purchase is required.
• In case of wear or signs of use beyond what is necessary to evaluate the product, a value reduction may be applied (you will be informed in advance).

To start a return request, use the contact form below with your order number and the items concerned. We will assist you and find the best solution together.

Full policy: return conditions.

1. Submit a request. Use the contact form below with your order number, at least one clear photo of the item, and the reason if applicable. We usually respond within one business day.

2. Receive return instructions. After approval, you will receive the return address and full instructions.

3. Pack and ship. Pack the item in its original condition with tags attached. Use tracked shipping; a valid tracking number is required.

4. Refund. After receipt and inspection, the refund is processed within 14 days via the original payment method.

Start a return

We are sorry. Please report it within 14 days of receipt via the contact form below by attaching:

• Your order number
• A brief description of the issue
• Clear photos of the item and/or packaging

We arrange a replacement or a full refund at our expense.

Yes, provided the item meets the return conditions. Use the contact form below with your order number and specify the desired exchange item. Exchanges are possible as long as the requested product is in stock. We will contact you beforehand in case of a price difference.

Each product page includes a size guide with measurements in centimeters. We recommend taking your own measurements with a tape measure and comparing them to the chart for an accurate fit.

If you are between two sizes and prefer a loose fit, choose the larger size. For a close fit, take the smaller size.

Materials are listed on each product page under Composition. We work with a blend of natural and sustainable materials, focusing on quality, comfort, and fit.

Always refer to the garment's care label. For guidance:

• Wash at 30°C inside out with similar colors
• No bleach
• Dry at low temperature or flat to preserve shape
• Iron at low temperature if necessary

At checkout, you can choose from:

• Cards: Visa, Mastercard, American Express, Maestro
• Wallets: Apple Pay, Google Pay, Shop Pay, PayPal
• Local payments: BLIK (Poland), Przelewy24 (Poland), MobilePay (Denmark)

All payments are secure. No banking data is stored by Marche Lino. Transactions are protected by SSL encryption and processed through certified providers.

More details on our refund policy and our payment policy.

Yes. We never store your card data on our servers. Payments are processed through PCI-DSS certified providers (Shopify Payments, PayPal). Our checkout uses end-to-end 256-bit SSL encryption.

If your payment was declined at checkout, the most common reasons are:

• The billing address does not match the one registered with your bank
• Daily payment limit reached
• The bank marked the transaction as suspicious (online purchases are sometimes blocked by default)

Try another card or payment method, or contact your bank. If the problem persists, use the contact form below and we will assist you.

Cancellation is possible only before the order is processed (1 to 3 business days). Contact us as soon as possible via the form below with your order number. Once the order has been shipped, cancellation is no longer possible – you can then refuse it upon delivery or return it according to our return policy.

Once we receive and inspect your return, we process your refund within 3 to 5 business days. The time it appears in your bank account then depends on your bank (usually an additional 1 to 7 business days). The refund is made to the payment method used for the order.

More details in our refund policy.

No. The price you see is the final price you pay. Delivery is free, with no hidden fees at order or delivery – no extra VAT, no customs duties, no taxes to pay to the carrier.

This applies to all our delivery countries in the European Union (Germany, Austria, Denmark, Spain, France, Netherlands, Poland, Czech Republic, Romania, and Sweden).