Customer service

As soon as your order ships, you will receive a confirmation email containing a tracking link. You can enter your order number on our tracking page at any time.

Track my order

Order processing: 1 to 3 working days (Monday to Friday). Delivery: 5 to 10 working days. Estimated total time: 6 to 13 working days. All orders are shipped with full tracking.

Order cutoff: orders placed before 3:00 p.m. (local time) are processed the same day whenever possible. After that, processing takes place on the next working day.

Free delivery for all orders to Germany, Austria, Denmark, Spain, France, Ireland, Italy, the Netherlands, Poland, the Czech Republic, Romania, and Sweden.

You will receive the tracking number by email as soon as your order ships. It may take 24 to 72 hours for tracking information to become visible with the carrier, especially at the start of transit.

If you do not receive any tracking number within 2 working days of your order confirmation, or if the tracking has not updated after 4 working days, use the contact form below with your order number. We will then contact the carrier on your behalf.

First check with your neighbors, other household members, your mailbox, entrance, garage, and any other safe place where the carrier may have left the parcel. Delivery drivers sometimes leave parcels without leaving a delivery notice.

If the parcel remains missing, use the contact form below with your order number. We will open an investigation with the carrier; most cases are resolved within 4 working days.

Lino Marche currently delivers to:

• France (EUR)
• Germany (EUR)
• Poland (PLN)
• Spain (EUR)

You always pay in your local currency. Delivery outside these countries is currently not possible.

Free shipping on all orders to our 4 delivery countries.

All shipments include full tracking. We work with international logistics partners; the carrier may vary depending on your location.

Delivery times are shown in business days (Monday to Friday). Weekends and public holidays are not counted. Delays may occur due to weather conditions, busy periods, or other unforeseen events.

An address change is possible within a limited period after placing an order. Use the contact form below as soon as possible. We can update the address as long as the order has not yet begun processing. Once the package has been handed over to the carrier, the address can no longer be changed.

In accordance with European law, you have a 14-calendar-day right of withdrawal from the date of receipt, without having to provide a reason.

In addition, we offer an extended 30-day return policy from the date of receipt. Returns made after this period will not be accepted. Also read our full return policy.

Terms:

• The product must be unused, unwashed, and in perfect condition.
• Complete original packaging with all labels and accessories.
• Proof of purchase is required.
• In the event of wear or signs of use beyond what is necessary to evaluate the product, a reduction in value may be applied (you will be informed in advance).

To start a return request, use the contact form below with your order number and the items concerned. We will support you and work together to find the best solution.

Full policy: return terms.

1. Submit a request. Use the contact form below with your order number, at least one clear photo of the item, and the reason, if applicable. We usually respond within one business day.

2. Receive the return instructions. After approval, you will receive the return address and complete instructions.

3. Package and ship. Package the item in its original condition with the tags attached. Use tracked shipping; a valid tracking number is required.

4. Refund. After receipt and inspection, the refund is issued within 14 days via the original payment method.

Start a return

We are sorry. Report it within 14 days of receipt via the contact form below, including:

• Your order number
• A brief description of the problem
• Clear photos of the item and/or packaging

We will arrange a replacement or a full refund at our expense.

Yes, provided the item meets the return conditions. Use the contact form below with your order number and specify the item you would like in exchange. Exchanges are possible as long as the requested product is in stock. If there is a price difference, we will contact you beforehand.

Each product page includes a size guide with measurements in centimeters. We recommend taking your own measurements with a tape measure and comparing them with the chart for a precise fit.

If you are between sizes and prefer a loose fit, choose the larger size. For a close-to-the-body fit, choose the smaller size.

The materials are listed on each product page under Composition. We work with a blend of natural and durable materials, focusing on quality, comfort, and fit.

Always refer to the garment's care label. For guidance:

• Wash at 30°C inside out, with similar colors
• Do not bleach
• Dry at low temperature or lay flat to preserve the shape
• Iron at a low temperature if necessary

At checkout, you can choose from:

• Cards: Visa, Mastercard, American Express, Maestro
• Wallets: Apple Pay, Google Pay, Shop Pay, PayPal
• Local payments: BLIK (Poland), Przelewy24 (Poland), MobilePay (Denmark)

All payments are secure. Marche Lino does not store any banking information. Transactions are protected by SSL encryption and processed through certified providers.

More details in our refund policy and our payment policy.

Yes. We never store your card details on our servers. Payments are processed through PCI-DSS-certified providers (Shopify Payments, PayPal). Our checkout uses 256-bit end-to-end SSL encryption.

If your payment was declined at checkout, the most common causes are:

• The billing address does not match the one registered with your bank
• Daily payment limit reached
• The bank has flagged the transaction as suspicious (online purchases are sometimes blocked by default)

Try another card or payment method, or contact your bank. If the problem persists, use the contact form below and we will help you.

Cancellation is possible only before the order is processed (1 to 3 business days). Contact us as soon as possible via the form below with your order number. Once the order has been shipped, cancellation is no longer possible - you may then refuse delivery or return it in accordance with our return policy.

Once your return has been received and inspected, we process your refund within 3 to 5 business days. The time it takes to appear in your bank account then depends on your bank (generally an additional 1 to 7 business days). The refund is issued to the payment method used for the order.

More details in our refund policy.