Payment Policy

Payment Policy

Last updated: June 30, 2026

Accepted Payment Methods

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, PayPal, Shop Pay, BLIK, and MobilePay, as well as local payment methods offered at checkout depending on your country.

Currency

Prices and payments are made in the currency corresponding to your delivery country (for example EUR, DKK, CZK, PLN, RON, or SEK). The applicable currency is displayed throughout the ordering process.

Security

All payments are protected by SSL encryption. Your banking data is never stored on our servers.

Debit

The total amount, shown before order confirmation, is charged at the time of purchase. No hidden fees are added.

VAT and Customs Duties

All prices shown are exclusive of VAT, customs duties, and import taxes, in the local currency. Orders are shipped under the DDU/DAP incoterm (Delivered Duty Unpaid / Delivered At Place): import VAT, customs duties, and clearance fees are not included in the price and are collected from you by the carrier or customs authorities upon delivery.

Invoices

You automatically receive an order confirmation by email after payment, which serves as proof of purchase. Marche Lino sells exclusively to private individuals (B2C) and cannot issue a business invoice.

Fraud Prevention

To protect our customers and our business from fraudulent activity, we employ a multi-layered security approach. All orders are subject to a rigorous fraud screening process. We utilize Shopify's advanced fraud analysis tools, and may use third-party services like Disputely or Chargeflow, to identify and flag potentially high-risk transactions. If our system flags an order as suspicious, we reserve the right to request additional verification from the customer (such as confirming personal details or providing a partial image of the payment card and a photo ID with sensitive information obscured), or to cancel the order and issue a full refund to the original payment method.

Chargebacks and Payment Disputes

We encourage customers to contact us directly to resolve any issues with their order — we are committed to finding a fair and swift resolution. A chargeback occurs when a customer disputes a charge directly with their bank or card issuer. If a chargeback is initiated, we receive a notification from the financial institution, our team conducts an internal review within 5-7 business days gathering all relevant evidence (order details, proof of shipment, tracking information, and communication with the customer), and this evidence is submitted to the card issuer, who makes the final determination. Please note that our Refund Policy governs all returns and refunds — initiating a chargeback for a non-defective item you wish to return is not the appropriate procedure and may delay resolution.

Subscriptions or Recurring Payments

We currently do not offer any subscription-based products or services. All purchases made on our website are one-time transactions — you will only be charged for the items you purchase at the time of checkout.

Pre-Authorization / Pending Charges

When you place an order, your bank or card issuer may place a temporary hold on the funds, known as a pre-authorization. This is not a final charge but a verification to ensure that sufficient funds are available. The charge is only finalized once your order is processed for shipment; until then it may appear as "pending" on your bank statement. If your order is canceled for any reason, this pre-authorization hold will be voided. The time it takes for funds to become available again depends on your bank's policies, typically 3 to 10 business days.

Related Policies

For more information, please see our Refund Policy and our Terms of Service.

Any questions?

Contact us at info@marchelino.com — Monday to Friday 8:30 AM - 6:00 PM and weekends 9:00 AM - 5:00 PM (CET).