Refund policy

Return and Refund Policy

Last updated: June 30, 2026

At Marche Lino, your satisfaction is our priority. If an order does not meet your expectations, you have a clear right of return, simple and compliant with European law. This policy complements our shipping policy and our terms of service.

1. Withdrawal period

In accordance with Article L221-18 of the French Consumer Code and European Directive 2011/83/EU, you have a legal withdrawal period of 14 calendar days from receipt of your order, without having to provide a reason.

Marche Lino service: We extend this period to 30 calendar days after receipt, to give you time to try on your items at home with peace of mind.

After notifying us of your withdrawal, you have an additional 14 days to return the items to us.

2. Return conditions

For a return to be accepted, items must be:

• In their original condition, unused, unwashed, and undamaged.
• Returned in their original packaging with all tags attached.
• Accompanied by proof of purchase (order number or invoice).

Non-returnable items: For hygiene or protection reasons, underwear, swimwear, earrings, and sealed items cannot be returned once opened or unsealed.

If an item is returned damaged or shows signs of wear beyond what is necessary to assess it, a reduction in the refund may be applied. You will be informed beforehand.

3. Return procedure

1. Notify us of your return: Contact our customer service via the contact form or by email at info@marchelino.com, stating your order number and the items concerned.
2. Receive the return address: Once your request is validated, we will send you the precise return address and instructions by email. You can also use the standard withdrawal form provided by law.
3. Prepare the parcel: Carefully pack the item in its original packaging. Include proof of purchase. Keep your proof of shipment and tracking number until the refund is confirmed.
4. Ship: Send the parcel to the address provided within the indicated time frame.

4. Return costs

Return shipping costs are the customer's responsibility, unless the return is due to a defective, damaged, or non-conforming item (see section 7).

The exact cost of a return depends on the weight of the parcel, the carrier chosen, and your shipping country. We recommend choosing a tracked service to secure your shipment and keeping your proof of shipment until the refund is confirmed.

5. Refund

After receiving and inspecting the returned item, we process your refund within a maximum of 14 calendar days in accordance with the European directive. In practice, our refunds are processed within 7 business days.

The refund includes:

• The purchase price of the returned item.
• The initial standard shipping costs (if you return your entire order).

The refund is made via the payment method used for the purchase. The time it takes to appear in your account depends on your bank or payment provider.

6. Exchanges

Would you like to exchange an item (different size or color)? Contact our customer service within the 30-day period. Subject to availability, we will process your exchange. In case of a price difference, we will contact you before any additional payment.

7. Defective, damaged, or incorrect item

If you receive a defective item, an item damaged during transport, or one that does not match your order, contact our customer service within 14 days of receipt, including:

• Your order number.
• Clear photos of the defect or damage.
• A brief description of the problem.

In this case, return costs are covered by us and we will proceed with either a replacement or a full refund, depending on your preference and availability.

8. Legal warranty of conformity

Independently of this policy, you benefit from the legal warranty of conformity (articles L217-4 et seq. of the French Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the French Civil Code).

9. Customer service and company identification

For any questions, contact us:

• Email: info@marchelino.com
• Phone: +31 6 20081625
• Hours: Monday - Friday 8:30 AM - 6:00 PM | Saturday - Sunday 9:00 AM - 5:00 PM (CET)

Company identification (seller):

• Company name: LRS ECOM B.V.
• Trade name: Marche Lino
• Registered office: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands (registered office - this is not the return address)
• KVK number: 96816031
• VAT number: NL867774125B01

The return postal address is provided to you individually after approval of your return request, to ensure correct processing by our logistics provider.

10. Amicable resolution and mediation

In the event of a dispute, you can contact us for an amicable resolution. Failing agreement, you may refer the matter to the competent consumer mediator.

Also see our privacy policy, our shipping policy, and our terms of service.